Refund policy

Terms and Conditions

7) Exchange for customers in Switzerland

7a) Dispatch by post or internal post:

Customers from Switzerland can exchange goods within seven days of receipt. Discounted goods are excluded from exchange, as are products consisting of food or alcoholic or non-alcoholic beverages. The costs for return shipments are the responsibility of the customer. A copy of the order documents must be enclosed with a return shipment. In the case of a return in person, the original invoice must be presented. There is no right of exchange for companies and organisations or for goods which were made to the customer’s specifications or were clearly tailored to the personal needs of the customer. Carriage and shipping costs are non-refundable. The customer will be invoiced the costs of renewed delivery.

7b) “Pickup in store” shipping option:

Goods can only be exchanged within seven days of collection. The provisions for “Dispatch by post or internal post” also apply.

8) Right of cancellation and consequences of cancellation for customers from the EU

8a) Right of cancellation:

Customers from the European Union can cancel the contract within 14 days without giving reasons using the cancellation form or in some other written5 form (e.g. letter or email).

The period begins upon receipt of the goods (in the case of recurring delivery of goods of the same kind, from receipt of the first partial delivery). Timely notification that the right of cancellation is being exercised is sufficient for observance of the cancellation period. In the case of the “Pickup in store” option, the cancellation period begins upon collection of the goods.

Goods returned due to cancellation must be sent to:

HSG Shop GmbH
Dufourstrasse 50
CH–9000 St. Gallen

8b) Consequences of cancellation:

In the event of effective cancellation, the goods and services received by both parties must be returned.

The goods must be returned to the above address within 14 days of notice of cancellation. The customer must bear the costs of return shipment.

The customer is liable for any loss in value of the goods if this loss in value is attributable to any handling of the goods not required for examination of the condition, properties and functionality of the goods.

The customer must meet obligations for the refund of payments within 30 days of sending the notice of cancellation. The period begins upon dispatch of the notice of cancellation or the item.

HSG Shop must repay all payments it has received from the customer within 14 days of being informed by the customer of the cancellation. The customer must bear the costs of returning the goods. In the case of purchase contracts, HSG Shop can refuse repayment until it has received the goods back or until the customer has provided evidence that they have returned the goods, whichever is earlier.

No right of cancellation exists for:

• Goods which are made to the customer’s specifications or are clearly tailored to their personal needs

• Sealed goods which are not suitable for return on grounds of health protection or hygiene and the seal of which was removed after delivery

• Products consisting of food or alcoholic or non-alcoholic beverages are likewise excluded from the right of cancellation
  
  

9)Warranty

The customer is entitled to a two-year warranty for defects in the delivery item that existed at the time of purchase. If the customer discovers defects in the goods, they must notify HSG Shop of this within 14 days, failing which the delivered goods are deemed to have been approved.