Terms & Conditions

The entire product range can be purchased on campus at the University of St.Gallen on events as well as over third parties. Orders can be made at any time via the website hsgshop.ch. Therefore apply the following sale and delivery conditions (general terms and conditions):

1. Scope
The business relationship between the HSG Shop GmbH (hereinafter called HSG Shop) and the customer are solely the following General Terms and Conditions valid at the time of the order. Deviating conditions of the buyer are not recognizes by the HSG Shop, unless the HSG Shop has expressly agreed in writing.

2. Conclusion
Your order represents an offer to us to conclude a contract of sale A contract is only concluded when we ship the product to you, or you pick it up from us. Any products on the same order, which are not included in the shipping confirmation, are not part of the purchase contract. Contractor is the HSG Shop GmbH

3. Payment and Default
The buyer can pay the purchase price, including applicable shipping costs and applicable taxes by credit card (VISA, MasterCard, American Express and Diners Club) or cash when you collect it. Institutions, government and other institutions of the University of St.Gallen are able to pay the purchase by invoice. If it is a credit card purchase, the amount is debited from the credit card account and the goods will be sent. If the buyer Payment by invoice in arrears, the HSG Shop is allowed to impose interest at the rate of 5% per annum above the announced interest by the Swiss Central Bank base rate. If the HSG Shop, a higher default damage detectable, it is entitled to assert it. The invoice amount is due to the date of receipt of the invoice. Payment by cash or checks is not possible. For any loss of the invoice, the customer is liable.

4. Shipping
The ordered products get delivered as quickly as possible if they are on stock. Otherwise, a written order confirmation via email with the expected delivery date will be sent.
For deliveries within Switzerland, the recipient pays a flat shipping rate of at least CHF 13.00. More costs are calculated when the nature of the ordered article makes a delivery in multiple packages required or make the packets due to its mass or weight a surcharge is required.
For an export shipment additional costs incurred will be charged. Furthermore, additional customs fees may apply in the destination country. These must be paid by the purchaser.

5. Supply
Unless otherwise agreed, delivery is from the HSG Shop to the delivery address specified by the purchaser. On the website you find information on the availability of products. We point out that all information on availability, shipment or delivery times of a product are only estimated and approximate values. They are not binding or guaranteed shipping or delivery, unless this is expressly stated in the shipping options of the individual product as a binding deadline. If the HSG Shop notes while processing your order that you ordered products are not available, you will be informed separately by email or phone. If the HSG Shop is unable to deliver the goods ordered because a supplier of the HSG Shop fails to meet its contractual obligations, the HSG Shop is entitled to cancel the contract. In this case, the customer will be informed immediately that the ordered product is not available. The statutory rights of the buyer are not affected.

If delivery to the customer is not possible for reasons that are the fault of the purchaser, the customer shall bear the cost of the failed delivery.

6. Reservation of proprietary rights
Until full payment the goods remain the property of the HSG Shop GmbH

7. Exchange or return
Changes and complaints can only be considered within 14 days after the receipt of goods. Discounted items are not returnable. The revocation must be in writing, by reshipment or by return the unused goods. The return is at the expense of the customer. With the return a copy of the contract documents must be enclosed or the original invoice must be brought with a return. No right to exchange exists for goods that have been produced according to customer specifications or clearly tailored to the personal needs of the customer. Postage and shipping charges are not refundable. The cost of re-delivery will be charged to the Purchaser.

8. Revocation and Consequences

Withdrawal:
The client may revoke the contract in writing (eg letter, email) within two weeks without giving reasons or by returning the goods.

The time limit begins after receipt of this instruction in text form, however not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before the fulfillment of the legal information requirements. To meet the revocation deadline it is sufficient send the withdrawal or the goods on time.

The revocation by returning the goods must be sent to:

HSG Shop GmbH
Dufourstrasse 50
CH-9000 St. Gallen

Consequences of cancellation:
In case of an effective withdrawal, the mutually received benefits are to be returned and any benefits (e.g. interest or a fee for the use of the thing) surrendered. If the Purchaser can't return the received performance in whole or in part or only in deteriorated condition, he has to compensate the HSG Shop for the lost value. With the release of things this does not apply if the deterioration is exclusively due to their inspection as it would have been for the buyer in the HSG Shop. In addition, the customer can avoid the obligation to pay compensation for a deterioration of the thing as a result of the purposed putting into use (i.e. putting into use only for the purpose for which the particular product is designed and intended) by not using the goods as property takes in use and omitting everything, which impairs their value.
Transportable items are to be returned at the risk of the HSG Shops. The Purchaser bears the cost of returning the goods if the delivered goods correspond to the ordered. Otherwise the return is free of charge. Obligations to reimburse payments must be fulfilled within 30 days after sending the notice of cancellation by the customer. The period begins with the sending of the revocation or the goods, for the HSG Shop with their reception.

The right of withdrawal does not exist by:

  • the supply of goods that are produced according to customer specifications or clearly tailored to personal needs or which are not suitable due to their condition for a return or spoil quickly or whose expiration date has passed,
  • the supply of audio or video recordings or software if the delivered data carriers have been unsealed by the consumer or
  • the supply of newspapers, periodicals and magazines.


9. Liability
Product liability is excluded.

10. Privacy Policy
The collection, processing and use of personal data fully apply to the Swiss Data Protection Act and the relevant legal standards. The data collected will be treated confidentially and in good faith. By accepting the terms and conditions you agree that your data, which are collected on the order processing, may be used for internal market research and marketing purposes. The customer data will not be passed to third parties. Only entrusted with the execution of the order places (such as the post office) for the essential data for which they are made available.

The customer agrees to this use of his data. In addition, he has on request at any time the right to see the information held on them and to prohibit their use for internal market research purposes.

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", text files that are stored on your computer, to help the website analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other with website and internet related services.

In addition, Google may also transfer this information to third parties unless required by law or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, but we point out that you may not be able to use all features of this website in this case. By using this site, you agree to the processing of data about you by Google in the manner described above and for the aforementioned purpose.

11. Final provisions

a. Choice of law
In case of dispute is subject to Swiss law.

b. Jurisdiction
Jurisdiction is St. Gallen.